Frequently Asked Questions
Find quick answers to common questions about using Verify9ja as a customer or business owner.
Verify9ja is a trusted business directory and review platform dedicated to connecting customers with verified businesses in Nigeria. We help build trust by validating businesses and publishing authentic feedback from real customers.
Our team manually verifies businesses by checking their registration details (CAC status where applicable), operational address, and operational history. Once validated, they receive the green 'Verified' badge, signaling to customers that they are authentic and trustworthy.
Yes! Creating a basic business listing on Verify9ja is completely free. This allows you to list your business name, category, address, phone number, and receive customer reviews. We also offer premium features for business owners who want advanced analytics and higher visibility.
If you find your business already listed on our platform, you can claim it by clicking the 'Claim Business' button on your listing page. You will be prompted to provide proof of ownership (like a utility bill or business document), and our team will approve it within 24-48 hours.
We take review authenticity very seriously. We use automated spam-detection filters and manual moderation to flag suspicious reviews. Reviews written by verified customers who have interacted with the business carry a special label to indicate they are verified reviews.
If you believe a review is fake or a business listed on our platform is fraudulent, you can click the 'Report' button next to the review or business listing. Alternatively, you can contact our support team directly with details, and we will investigate immediately.
No, businesses cannot delete reviews simply because they are negative. We believe in transparency and honest feedback. However, if you believe a review violates our community guidelines (e.g., contains offensive language, is spam, or is false), you can report it for investigation.